FAQ - Everything about the eBo Portal

Modified on Tue, 3 Mar at 2:33 PM

This article answers all frequently asked questions related to our portal

What to do if the certificate cannot be downloaded from the Federal Chamber of Notaries? - Please click

A PIN must be assigned for the certificate. The PIN must be entered twice. It should have six to sixteen digits, must consist of numbers, and must not contain any letters or special characters.

If the PIN cannot be entered completely twice, old data may still be stored in the browser. In this case, close the window, then clear the browser cache and saved login data, and restart the browser. Also try it in private mode or with a different browser.

Generate passive codes if standard authentication is unavailable - Please click

Passive codes can be generated which can be used in the event of a failure of the primary authentication method.

These are generated in the portal and can then be saved to a file or printed out.

To create the passive codes, first click on the User 2FA tab:

Click on Generate codes.

A page with the generated codes is displayed. These can then be copied, saved in another file, and printed out.

After creating the passive codes, the option Use backup code can be used at the next login to use the codes instead of the standard 2-factor authentication.

SAFE-ID shows that the user has not yet been assigned rights - Please click

Click on the item 'User rights' in the sidebar to check the permissions of your user.

You must mandatory grant the necessary permissions to this user account, otherwise you cannot send or read messages.

Click on 'Edit' under the column 'Mailbox access' to assign the necessary user rights.

To regulate mailbox access , select the corresponding SAFE-IDs and check the box for all Safe-IDs whose associated mailboxes the user should have access to. To save and close the dialog, click on 'Close'.

When these settings have been made, you now have full access to this mailbox and can read and send messages there.

Activation of general consent for electronic delivery (eBO) in the SAFE portal - Please click

During registration, eBO holders who are not natural persons can grant general consent for the delivery of electronic documents in the SAFE registration client (§ 173 Para. 4 Sentence 3 ZPOnF). This leads to the assignment of the role zuzu in addition to the role egvp_ebo.

This delivery configuration must be carried out exclusively and independently via the Judiciary Portal.

⇒ Click here for access to the Judiciary Portal

After displaying the current data, select the button "Change registration data":

Subsequently, select the option "Manual entry":

An email address can be stored in the "Email" field. By checking the corresponding box, passive reachability for courts is activated:

After completing the editing, the entries must be saved:

The mailbox receives the additional role zuzu after completion of the process.

⚠ Attention:

Please note whether requesting a PIN letter becomes necessary after saving.

If this is the case, changing the data leads to a temporary blocking of the mailbox. During this period, messages can neither be received nor sent. Postal delivery of the letter usually takes 1–2 business days.